§ 86-482. Policy.

(a)

Complaints, grievances and appeals constitute channels of communication, informing top management of things concerning which employees feel strongly. It is to the county's advantage to make it as easy as possible to present complaints, grievances and appeals; and employees should be encouraged not only to present their complaints, grievances or appeals, but also to present them while they are still "warm."

(b)

Every complaint, grievance and appeal will be received, heard and considered seriously and sympathetically and, to the extent possible, will be utilized to improve mutual understanding and relationships, and to define the problem that lies behind the situation and to consider what constructive steps can be taken to solve it. The basic objective is the achievement of sound and fair settlement of the problem and not the "winning" of cases.

(Ord. No. 81-19, § 15.02, 9-3-81)