§ 86-483. Complaints and complaints of illegal discrimination.

(a)

A complaint is a statement of employee dissatisfaction about some action, exclusive of adverse actions, event or condition in the work environment which is meaningful to the extent that the employee feels it is necessary to make it known to others.

(b)

Complaints are always meaningful even though the meaning may not be clear to the supervisor. If unhappy employees cannot find a place to ventilate and/or resolve their frustrations, the result may well be escalation into a grievance. Supervisors, therefore, have a special responsibility to be available to their employees and sensitive to the problems and frustrations that they may be experiencing, and to help alleviate the cause if possible.

(c)

Any complaint should be made verbally, to the immediate supervisor. The complaint shall be dealt with informally, but employees shall be allowed to have a representative, who may be any other employee, for assistance in expressing their complaint. The reply will normally be verbal.

(d)

Illegal discrimination. Employees who believe they have been illegally discriminated against may utilize the complaint process to resolve the matter. If the employee utilizes the complaint process and cannot resolve the matter through the immediate supervisor, the employee may report the complaint directly to human resources or the legal department.

(Ord. No. 81-19, § 15.03, 9-3-81; Ord. No. 2016-20, § I, 12-15-16)